Shipping & Returns

Shipping Policy:

Order Processing Time:

Orders are typically processed within 1-3 business days after payment confirmation. Please note that processing time may vary during peak seasons or promotional periods. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

We offer standard and expedited shipping options for domestic and international orders. Shipping costs and estimated delivery times will be displayed at the checkout based on the shipping method selected and the destination address.

Note: Shipping timelines may vary depending on your location and order processing times. For further details or to track your order, feel free to contact our customer service team.

Shipping Restrictions:

Some products may have shipping restrictions due to their size, weight, or destination regulations. Customers will be notified during the checkout process if any such restrictions apply to their order.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking number. Please note that tracking information may take up to 24 hours to become available after shipment.

Shipping Delays:

While we strive to ensure timely delivery of all orders, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier issues. We appreciate your patience and understanding in such situations.

International Shipping:

For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your country's customs office for more information on import regulations and charges.

Returns Policy:

Return Eligibility:

We accept returns on eligible products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns that do not meet these criteria may be subject to denial or a restocking fee.

Return Process:

To initiate a return, please contact our customer support team with your order details and reason for return. Our team will provide you with a return authorization number and instructions on how to return the item(s). Please ensure that the return package is securely packaged and includes the return authorization number on the shipping label.

Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part. We recommend using a trackable shipping method to ensure the safe and timely return of your item(s). We are not responsible for any items lost or damaged during the return shipping process.

Refund Processing:

Once we receive the returned item(s) and verify their eligibility, we will process the refund to the original method of payment within 5-7 business days. Please note that the refund amount may exclude any original shipping charges paid, depending on the reason for return. Refunds may take additional time to reflect in your account depending on your payment method and financial institution.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the returns process outlined above and place a new order for the desired item. You will be responsible for any additional costs associated with the new order, including shipping fees.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging. We will arrange for a replacement or refund as appropriate, at no additional cost to you. Damaged or defective items reported after the 30-day return window may not be eligible for a refund or replacement.

Contact Us:

If you have any questions or concerns regarding our Shipping & Returns Policy, please don't hesitate to contact us at [email protected] / +1 (442) 200-1110. Our customer support team is available to assist you during our business hours 11:00 am to 05:00 pm.